FamilySafe – Account & Data Deletion

About This Page

This page describes how users of FamilySafe Parental Control (developer: FamilySafe, published on Google Play) can request deletion of their account and personal data, or request deletion of specific data only, without closing their account.

Option A – Delete Your Entire Account

⚠️ This action is permanent. Once your account is deleted, it cannot be recovered. All monitored children's devices will be unlinked and monitoring will stop immediately.

Steps to request account deletion

1
From inside the FamilySafe Parent app (fastest) Open the app → tap Settings (bottom navigation) → tap Profile → tap Delete Account → enter your password and type DELETE. Your account is deleted immediately. If you are the only guardian of your family, the family and its paired devices, rules, alerts and each child's latest location are deleted too.
2
By email request Send an email to privacy@getfamilysafe.com with the subject line "Account Deletion Request". Include the email address registered to your account so we can verify ownership. We will process your request within 30 days and send a confirmation.

What gets deleted vs. kept

Data Type Action Retention after deletion request
Account profile (email, name, password) Permanently deleted Within 30 days
Child profiles & device links Permanently deleted Within 30 days
App usage & screen-time statistics (Android only; not collected on iOS) Permanently deleted Within 30 days
Latest device location Permanently deleted Within 30 days
Safety alerts & AI analysis results Permanently deleted Within 30 days
Screenshots stored in Firebase Storage Permanently deleted Within 30 days
Subscription / payment records Kept (legal obligation) 7 years (tax & financial law)
Anonymised crash & analytics logs Kept (anonymised, not linked to you) Up to 90 days, then auto-deleted

Option B – Delete Specific Data (Without Deleting Your Account)

You can request deletion of specific categories of data while keeping your account active.

Data you can delete without closing your account

Note: Some data is automatically purged on a rolling basis even without a deletion request: safety alerts after 90 days, usage statistics after 30 days.

How to request partial data deletion

Email privacy@getfamilysafe.com with the subject "Partial Data Deletion Request". Specify which data category you want deleted and the email address on your account. We will process the request within 14 days.

Your Rights & Contact

Under GDPR (EU) and CCPA (California), you have the right to access, correct, and delete your personal data. To exercise any right, contact us at:

Full details of what data we collect and why are described in our Privacy Policy.